Family Healthcare and Utah Health Center Navigator Consortium members provides free auxiliary aids and services including information in accessible formats like braille, large print, data and audio files, relay services and TTY communications. If you request information in an accessible format, you won’t be disadvantaged by any additional time necessary to provide it. This means you will get extra time to take any action if there’s a delay in fulfilling your request.
To request information in an accessible format you can:
Utah Health Center Navigator Consortium: (435-986-2565 xt 1003). TTY (800) 877-8339
For Medicare, call 1-800-MEDICARE (1-800-633-4227). TTY: 1-877-486-2048.
For the Health Insurance Marketplace, call us at 1-800-318-2596. TTY: 1-855-889-4325.
Email us at firstname.lastname@example.org
Send us a letter:
Family Healthcare (Attn: Utah Health Center Navigator Consortium)
25 North 100 East, Suite 102
St. George, Utah 84770
Attn: Navigator Program Director
Your request should include your name, phone number, the type of information you need (if known), and the mailing address where we should send the materials. We may contact you for additional information.
Family Healthcare and Utah Health Center Navigator Consortium members do not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, sex, sexual identity, or gender orientation, age, class, religion, when carrying out its programs and activities.
You may also file a complaint if you think you’ve been subjected to discrimination in a CMS program or activity (Including those provided by the Utah Health Center Navigator Consortium), including experiencing issues with getting information in an accessible format from any Medicare Advantage Plan, Medicare Prescription Drug Plan, State or local Medicaid office or Marketplace Qualified Health Plans. There are 3 ways to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
By phone: Call 1-800-368-1019. TTY users can call 1-800-537-7697
In writing: Send information about your complaint to:
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Medicare is committed to making its electronic and information technologies accessible to people with disabilities. If you can’t access content or use features on this website due to a disability, contact our Section 508 Team at 508Feedback@cms.hhs.gov. To help us better serve you, upload the material in question and/or include the URL if possible and let us know the specific problems you’re having.
We continue to evolve Family Healthcare according to the model of the Patient Centered Medical Home (PCMH) which puts patients at the center of the healthcare system, and provides primary care that is “accessible, affordable, continuous, comprehensive, family centered, coordinated, compassionate, and culturally effective.”
We are looking for various roles across our care teams and administration. If you want to help others and make lives better through compassionate quality healthcare service delivery, then we’d love to hear from you!