PRIVACY NOTICE
Last updated July 05, 2023
This privacy notice for Southwest Utah Community Health Cent (doing business as Family Healthcare) (“Family Healthcare,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:
- Visit our website at familyhc.org, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at jackelyn@familyhc.org.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Family Healthcare and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what Family Healthcare does with any information we collect? Review the privacy notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- names
- phone numbers
- email addresses
- mailing addresses
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by PayPal and Stripe. You may find their privacy notice link(s) here: https://www.paypal.com/us/legalhub/privacy-full#personalData and https://stripe.com/en-ca/privacy.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.
- To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
- To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API).
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at Jackelyn@familyhc.org.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services.
If you have questions or comments about your privacy rights, you may email us at jackelyn@familyhc.org.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Jackie Choto, by email at Jackelyn@familyhc.org, by phone at 435-986-2565, or contact us by post at:
Southwest Utah Community Health Cent
Jackie Choto
2276 E. Riverside Dr.
Saint George, UT 84790
United States
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
We continue to evolve Family Healthcare according to the model of the Patient Centered Medical Home (PCMH) which puts patients at the center of the healthcare system, and provides primary care that is “accessible, affordable, continuous, comprehensive, family centered, coordinated, compassionate, and culturally effective.”
We are looking for various roles across our care teams and administration. If you want to help others and make lives better through compassionate quality healthcare service delivery, then we’d love to hear from you!
HOW DID WE DO?
PLEASE LEAVE A REVIEW
MAIN LOCATION CONTACT INFORMATION
ADDITIONAL LOCATION CONTACT INFORMATION
Denise Stiegmann I was feeling very ill. The InstaCare was already closed and I needed to know if I had streptococcus or if it was just a cold/flu. Ingrid got me in so fast and let me know right away the test results. The front desk Kennedy and Paula are always so friendly. And Karen Whittemore is so knowledgeable. My provider team is great.
Christopher Perry Jorgenson My doctor at family health care is Karen witmore she is the best doctor I have ever had in my life I've been seeing her for over 5years and if I had a choice I would never get a nother doctor she actually cares about the people who is under her care and will do anything she possibly can do to improve her patience quality of life I honestly don't know what I would have done if I didn't have her as my doctor I'm very disabled and Karen witmore has been there for me through a lot of hard times in my life and always h as my best interests in mind even if it's not something I won't to hear she tells you exactly how it's and I trust her opinion she has an excellent bed side manner i have red some of other peoples reviews and I can truthfully tell you that if any person says that Karen witmore don't care about her Patience needs the staff at the ceda that just isn't true she's the mast careing doctor I've ever had if anything she cares to much and only has your best interest at hart I no frome over 5 years of experience with her. The rest of the staff at the cedar City office is amazing there always respect full and go over the top for you I would recommend this clink to eny one that is trying to find a new clinic to got to the hole clinic is just wonderful and has made my life better in more ways than one
Kennedy Worthington I have always had a great time coming to Family Healthcare! The front desk and medical assistants are always so cheerful and kind! The providers got me in quickly and helped me solve my problem. Family Healthcare has cheap and affordable options for those who need it and for those who don't have insurance which was very helpful.
Jon Lippincott (JJ) I have been using Family Health Care Cedar City as my primary care provider for about 9 years and have had mostly positive interactions with them.Karen Whittemore has been thorough and knowledgeable in her addressing my medical issues.All of the staff are friendly and helpful from the time I check in until I finish my exam.I recommend FHC to all people who have asked me.Keep up the good work.
Thomas Rich Family Healthcare have done a great job taking care of our family. Bradon Burningham seriously saved us. Our son cut his finger and needed stitches. He got us right in and was so professional.
Isabela Pedro Buen doctor
Marcelo Pos Muy buena atencion el Doctor muy amable
Chilita Robles Muy amables el doctor se preocupa por la salud de sus pacientes y las señoritas son muy amables y atentas
irene cajas Jasmin is awesome and so professional
Sue Bruss Love Travis Allen and the staff
Wendy Moya Love this clinic and how the medical assistants and Travis take care of their patients! Every time I see Travis he listens to my concerns and does the best to help me feel better. I recommend this clinic and Travis to everyone all the time, especially the Latino community, it helps to have a Spanish speaking provider that fully understand the patients needs.
Jimmy Lane The staff are wonderful
Elizabeth Samano Travis es excelente médico. Se toma el tiempo para escucharnos y dar su diagnóstico. Tanto sus enfermeras y el demás personal son amables yo si recomiendo a Allen Travis.
Poli Riquelme Recently had a dental cleaning and everything was great. Jacquie and Melissa were also very great. They even made sure that my daughter accompanying me was entertained
Daniela Gonzalez Very good place!
Sonia Riquelme It’s a great place great staff I highly recommend it
Marbella Olivar Muy amables , me encantó el servicio ❤️❤️
Judith Villegas Desde la recepción y las enfermeras y doctor son muy eficientes amables yo como paciente estoy muy contenta con el trato que recibo en esa clínica Carmen Ingrid Cruz doctor Travis. bendita clínica que tenemos para nosotros como pacientes latinos que nesecitamos ayuda bilingüe muchas gracias y yo la recomiendo
lily cruz Dr. Travis is a great he has help me with my health very professional 👏 and the nurses are super wonderful really professional. I really recommend DR.TRAVIS AND HES TEAM‼️
antoino torres I recently transferred pcp to Alli and she is Amazing. She always takes care of all my medical necessities. Her two Medical Assistants Maria and Lupita are always so helpful and super nice and attentive. Seriously when they say Alli and her team is the best they don’t lie!
Marianella Leone A great resource for anybody in town that doesn’t have insurance. Ingrid has been incredibly helpful and truly cares about her patients. She is always willing to go the extra mile to help anybody who needs it!◡̈
Teri Hadley I always get great care at FHC. Will Christensen is a fantastic provider and always listens to me. Heather Merrill put my daughter at ease, provided thorough care, and took the time to answer all our questions.
Brande Welch I love Braden, Vanessa, and Colt they are so kind and understanding. Always upbeat and friendly. 🙂
daniel reyna I went in recently as a new patient, was a tad bit unprepared. But luckily Ingrid helped me get the documents I needed; she was very quick and understanding. Great attitude about the whole situation.
Angel Turner I had a pleasant experience and Ingrid was very helpful in every way possible.
Pat Scott Good people, they do great job.i come to them all.
Bruna Joglar Ingredients is awsome
Aubrey Ence The practice is organized and well run. I feel like they get me right in to see my PA. I love my PA and her medical assistants Lupita and Maria they listen to what I have to say. I feel valued as a patient and feel like a all my medical needs are met.
Tarzan Dr Trevor Ervin is the best
Salvador Rodriguez Family Healthcare is a great clinic. I have had the pleasure of being one of their patients and have always felt heard of with my concerns. Travis Allen the PA there is great and Jasmin Santiago his MA definitely loves her job and it shows with the care she provides. I would recommend all of my friends and family to Family Healthcare.
Emily Stewart I saw Brandon and his MA (Vanessa) and they were both extraordinary! I went in for what I thought would be a quick 2 minute thing, but he spent the time to get the root of the issue. He was very patient and detailed in the visit.
Dulce Castro Jasmine was very helpful
Ethan Keyte I've been going here for over a year now for therapy and prescriptions. Dr. Allen has been fantastic at picking the right prescription for me. Melissa was great at asking questions and taking in information while having it feel like a very casual, friendly conversation. 10/10
Genna Grajek My husband and I came in and got our rapid Covid tests here! The staff was amazing and so helpful! Jasmine helped us with everything and she went above and beyond! She was so sweet and kind! I definitely recommend 10/10!
Carmen Aitken Jodi Jensen was very warm and inviting as she helped me out with some paperwork.
Josue Riquelme Great experience overall at the Harding clinic. Great staff very quick and efficient.
Hayley Rangel My experience with Family Healthcare was wonderful! I saw the new Family Nurse Practitioner Karen Kadas and she is so kind and truly caring. Also her medical assistant Carmen gave me my vaccinations and they didn’t leave me as sore as I usually am. Overall I highly recommend Family Healthcare!
Ingrid Hernandez 5+ stars for this clinic! I’ve had nothing but good experiences each time I’ve came in.
Jasmin Santiago Family Healthcare is amazing. A lot of my family is seen here and they always have great experiences. Highly recommended
Bailey Jensen Jodi was really great in assisting the marketplace for me and make sure I understood everything I needed to do and when. Thanks again Jodi
Geary I have been treated good for almost 20 years. Karen whittemore is my PCP and I have never had a bad experience with any of the staff at her office.
Margarita Avila Travis es un buen médico y sus asistentes Melissa y Jasmin también
Cindy Baldwin Jody was so helpful and told us about HIPS to help subsidize our health insurance premiums. Thank you!!!
RaeLynn Hoskins I am always impressed with how nice the girls that help Dr. Christensen. Monica and Brenda are always great to help with what I need when I call in to the office. Dr. Christensen is always willing to listen to me and give me feedback on my thoughts. I never feel like he's telling me what to do, but gives great advice and explains his reasoning.
Shanta Bishop Dr. Sam Christensen is always so helpful and compassionate. He listens and addresses any of my concerns and is always looking for the best solution to anything I bring! His assistant Brenda is always so sweet! They are the best!
KScott Lawrence Monica, Brenda are always awesome, very professional
Charlene Pewtress My experience with Dr's offices has been unpleasant at the very least.What a welcome surprise to walk in here and vetted with so much care and kindness! From the receptionist to the Dr's, Dr.Christiansen was such a pleasure to be in his care!And the fact that they integrate mental health with your physical health... it really shows me they are truly intestate in my well being!I highly recommend this clinic and all of its staff! Thank you Dr. Christiansen!!!
Eve Swank Martin It's very family oriented and individualized. I've been going here for over 6 years. It's cost effective, you can easily be seen and they really care.
Heather McGuigan Debora Hernandez with the Utah Navigators went above and beyond to help make sure I got health insurance and also was Soo compassionate to me in what has been one of the toughest times of my life. I am so grateful you made it as easy as possible for people in need to connect with necessary health care. God bless you and God Bless Debora Hernandez 🙏
CHERYL WARATH i MOST~CERTAINLYWOULD GIVE A~10☆☆☆☆☆☆☆☆☆☆STAR~REVIEW TODOCTOR WILLIAMCHRISTENSEN'SMEDICAL~RECEPTIONIST;KENNEDY!!! HER~ATTUTUDE ANDGENUINE~CARE ANDCONCERN AREOF GREAT HEALING~PROPERTIES;THEMSELVES!!!AND i BELIEVE THATIF ANYONE OF USWAS MEANT WITHSUCH A POSITIVE~ATTITUDE AS iDEFINITELY WASTODAY; THAT "THIS"KINDNESS WOULDAND DOES REFLECTUPON DOCTORWILL'S ENTIRE-OFFICE!!!"YOU-GO-GIRL!!!🌻😊🦋cheryl elizabeth☯️
Ed Eckley I am a 100% disabled Vietnam era Veteran. Dr. Irvine and his wondrous staff have always been extra caring, competent, and supportive with my medical, prescription, and psychiatric needs. I feel like I am appreciated for my service.
Card collector 03 The doctors and staff are angels doing the Lord’s work. Thank goodness for humanitarians like them that constantly give back to the community.
Geoff Gyger Doesn't have a clinic feel. Everyone here is so helpful friendly and knowledgeable. How people make you feel while you are being treated is so important.
gina marston Always able to see me, listen to my concerns, and get me taken care of. Thank you!!!
Amy Castano Doc Seth herd always has time to answer any of my questions or concerns . His staff are wonderful
Sharon Farris Seth Hurd is very knowledgable and very nice and easy to talk to. Thank you Family Healthcare Hurricane office
Karina Macias I love the medical assistants and drs . They're very helpful and polite.
Reinaldo Robles Maravillosa Atención
Jim Apparently very good at losing multiple test results. One Paticular doctor is absolutely petty and will hold a grudge, going so far as to drag feet with his job. The techs /nurses seem like they might be in on it.5/5 collecting cash and not providing a service is a meta move
Troy Kanakis I to had an appointment,took off work to go to my appointment as a New patient and got called 2 hrs before my appointment to be told they had to cancel for some reason or another, I was so disappointed I didn't even listen to the reason. Sounds like this place is notorious for this, I recommend going somewhere else. I went in again today and got told they don't do the shots I need. This place is the biggest joke I've ever seen
Stephanie Burroughs Yes. This is a clinic. However, the professionalism and concern for patients more than makes up for that fact. Melissa in particular helped a family member get prescriptions refilled in Utah. Fairly quickly. I was frustrated but she never lost her cool and did what she said she was going to do. Thank you for all your help.
Jo Meredith Love everyone. Average wait time as any Dr. Appointment availability is good. The only thing I don't like is, this location doesn't have it's own phone number!It's not really fun to call St. George office listen to all the messages to ask to be transferred to Hurricane office. Then that process is long then ringing and HOPEFULLY they answer. Cause after 2 tries you can tell St.G staff, are annoyed. FHC-GET HURRICANE THERE OWN NUMBER Please? 🌝
Stacy Barnard The staff is friendly and curtious
Martha Quezada Besides there great customer service, Dr Seth is a great,Dr He is attentive and caring he takes time and listens, He is an amazing Dr,he has always looked deeper to make sure he is giving the correct diagnose,his staff is also great and always calling to make sure you make it in to the followups and also if you follow up with referrals there are the best...thank you
Lori Cole Great, attentive people and competent, caring caregivers. Just be sure to note that the facility is inside the entrance to the school parking lot.
Kristi's Place Hair Lash & Nail Studio Love having the clinic right on the middle school campus it’s easy access if your child is sick and you don’t have to take them far from checking them out of school we’re having them get their check ups to get back into class sooner than later especially when you’re a working parent
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